Refund policy
This Refund and Return Policy applies to all orders placed on www.heritagekosh.com (the "Site"), operated by HeritageKosh.
Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it – unworn or unused (if fabric), with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
To start a return, contact us at heritagekosh@gmail.com or on +91 9819143281 with your order number and the reason for return. If your return is accepted, we will share return instructions, including the return address and reverse-pickup details where that service is available at your pin code.
Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon delivery and contact us within 48 hours if the item is defective, damaged, or if you have received the wrong item, so that we can evaluate the issue and make it right. Sharing photographs of the item and packaging helps us resolve the matter faster.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalised products (such as special orders or made-to-order items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, and gases
We also do not accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.
Order Cancellation
Orders can be cancelled free of charge any time before dispatch. Once an order has been dispatched, it must be processed as a return under this policy.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, the refund will be processed to your original payment method within 5 business days of us receiving the returned item. Refunds are credited to the same account from which the payment was made.
Please note that it can take an additional 5–7 business days for your bank or card issuer to post the refund to your account, depending on their processing timelines.
Contact Us
HeritageKosh
A2-503, Conwood Astoria, Mohan Gokhale Road, Gokuldham Colony, Goregaon East, Mumbai 400063, Maharashtra, India
Email: heritagekosh@gmail.com
Phone: +91 9819143281
Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
Last updated: 06 August 2026